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Training and Quality Manager (Bilingual ENG+POR)
ConcentrixSão Paulo, São Paulo, BrasilHá 7 dias
Descrição da vagaProficiency in both English and Portuguese; fluency in Spanish is desirable. Proven experience managing at least 5 direct reports in a dynamic environment. Previous experience in handling sales campaigns within a B2B context. Strong background in Business Process Outsourcing (BPO), ideally within a social media or digital platform environment. Excellent leadership, communication, and analytical skills. Ability to work in a fast-paced, ever-changing environment and manage multiple priorities.
The Manager I, Training & Quality will oversee the training and quality operations for our B2B division, focusing on enhancing performance and ensuring the delivery of top-tier service on our social media platform.
What You Will Do :
- Lead and manage a team of training and quality specialists, with at least 5 direct reports, ensuring they meet individual and team goals.
- Develop, implement, and refine training programs aimed at improving the skill levels of team members in handling B2B interactions.
- Collaborate with cross-functional teams to align training initiatives with business goals, particularly in supporting sales campaigns.
- Monitor and evaluate the quality of customer interactions, providing feedback and strategies for improvement.
- Analyze training and quality metrics to drive data-informed decisions and optimize processes.
- Serve as a liaison between the B2B team and other departments to ensure consistent quality standards.
- Stay informed on industry trends and incorporate new practices to enhance training and quality outcomes.
What You Have :
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Training And Quality • São Paulo, São Paulo, Brasil
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