Client Adoption Specialist

IntroductionA career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers.

Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.IBM Intelligent Automation, powered by AI, addresses challenges by helping People become more productive, Businesses more scalable, and Systems more resilient.

We combine human skills with automation and AI to enhance team productivity and improve decision making.

We help companies digitize and intelligently automate and connect their business processes and systems end-to-end to improve business outcomes at scale.

We assure that all of the applications and systems businesses rely on are always on and perform cost effectively to deliver the best possible user experience.IBM's product and technology landscape includes Research, Software, and Infrastructure.

Entering this domain positions you at the heart of IBM, where growth and innovation thrive.Your Role And ResponsibilitiesAs a Client Adoption Specialist, you're responsible for engaging with IBM clients in pursuit of accelerating their deployment of strategic offerings within their production environment, delivering deep technical expertise that leads to successful implementations.

You will be assigned to work with strategic offerings that include IBM Concert, watsonx Code Assistant for Z, and watsonx Assistant for Z. You will work directly with the end client, planning for and executing implementation plans.

You will collaborate with the assigned IBM account teams as they are responsible for ensuring the right client sponsors and champions are actively involved and upon successful implementation validating key performance measurements have been met.

You will interact with IBM development labs to provide product feedback and engage as needed for product support.Architectural Leadership : Work collaboratively within a team responsible for shaping the architecture and technical trajectory of our software networking and edge computing portfolio.

Real-world Product Building : Leverage practical experience in building products to contribute valuable insights to the software engineering practices within the team.

Domain Expertise : Possess a deep understanding of software networking and edge computing, utilizing this knowledge to develop informed opinions that play a pivotal role in shaping product direction and strategy.

Collaboration and Adaptability : Collaborate seamlessly with diverse teams and contribute to other IBM product initiatives.

A crucial aspect is the ability to extend expertise beyond your domain to promote a holistic understanding of interconnected domains.

Flexible Mindset : Demonstrate flexibility in mindset to navigate and resolve points of intersection with other system components.

Adaptability is key to finding mutually beneficial solutions.

Effective Communication : Utilize strong communication skills to articulate complex technical concepts, fostering collaboration and understanding across interdisciplinary teams.Preferred EducationBachelor's DegreeRequired Technical And Professional ExpertiseExpert experience with two or more of the following : Operating system administration skills (linux, windows, zOS)TCP / IP network and LDAP administration skillsAPM solutions on IBM Z platformIBM CICS and / or IMS admin skillsEnterprise COBOL development skills e.g. read, write, modify, troubleshootJava development skills e.g. read, write, modify, troubleshootProficient Experience With Two Or More Of The FollowingOpenTelemetry (OTeL)Ansible Automation PlatformProgramming languages common to automation e.g. REX, JCL, YAMLWorking with Large Language Models and RAG modelsWorking with Conversational AIWorking with VS CodeInteroperating COBOL and Java within a zOS subsystemFluent English is mandatoryPreferred Technical And Professional ExperienceStrong communicationIntellectual curiosity / continuous learnerAbility to influenceStrong organizational skillsTimely, execution for impactProven track record to win and competeChange agent