World-Class Support ProfessionalA top-tier support specialist is sought after to deliver excellence in service delivery, ensuring seamless operations and adherence to ITIL standards for the accounts receivable and billing modules of Oracle ERP Cloud.Key Responsibilities : Operate in the modules : Accounts Receivable, Customers, Invoicing and Payments, Collections.Resolve tickets within established deadlines (SLA), partnering with suppliers and internal teams.Support users during monthly accounting close in regions such as LATAM, USA, and APAC.Conduct regression testing on quarterly updates to the Oracle SaaS environment.Ensure compliance with SOX requirements and maintain documentation aligned with ITIL.Lead support operations focusing on quality, communication, and continuous improvement.Implement best practices using tools such as ServiceNow and GitLab.Interact with Oracle engineering teams and other delivery areas to ensure effective integrations.Technical Requirements : Familiarity with Oracle ERP Cloud : Receivables, Customers, Collections, and Billing.Knowledge of capturing tax documents and integration with Syncro or EDICOM.Understanding of Brazilian taxation applied to billing and accounts receivable.Experience with Oracle localizations for Brazil (LACLS) and report generation.Proficiency in tools such as BIP, PL / SQL, Web Services (SOAP and REST), FBDI, ADFDi.Clear and objective communication skills in Portuguese and English.Proactivity, collaborative work, and results-oriented mindset.At least 3 complete cycles of Oracle Cloud implementation experience.Bachelor's degree in Accounting, Finance, IT, or related field.
Support Specialist • Curitiba, Paraná, Brasil