FSO Manager

We are seeking an FSO Manager to oversee all regional service operations, with a strong focus on transactional activities at each local site, ensuring alignment with local business functions and entities.

This position follows a hybrid work model and must be performed from either Curitiba (PR) or São Paulo (SP).

Responsible for day to day activities on the ground and the primary responsibilities :

• Responsible for maintaining and managing Support and Service Levels.
• Responsible for timely implementation of any agreed changes in support or process.
• Represent the region / country and act as SPOC for all required notifications / communications / actions / reporting.
• Operational Governance – Weekly & Fortnightly Service Reviews with respective counter parts
• Timely resolution of any Escalations or Issues.
• Manages staff rosters for country and People management of all the staff in the country.
• Request and tracking of Dispatch and Schedule visits.
• Creation and tracking of any Non Standard Service Requests.

Requirements :