Technical Support Specialist - Brazil (F / M)

Context

Veesion is experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.

Are you dynamic and have a sense of service? Then you may be our future Operation Specialist for the Brazilian & American markets !

We are looking for a polyvalent person to make part of our Operations Team.

As an Operations Specialist , you will be the first point of contact for our clients, playing a vital role in delivering a seamless technical experience. You’ll manage remote installation processes, assist clients step-by-step, and provide first-level technical troubleshooting and maintenance support. Your collaboration with our Technicians and ability to escalate issues when necessary will be key to maintaining service excellence.

Your Responsibilities

• Act as the primary contact for clients during the installation process;
• Guide clients through remote installations, ensuring all systems are correctly configured and operational;
• Provide timely and efficient first-level technical support and troubleshooting to identify and resolve basic issues;
• Support clients with maintenance-related questions and minor technical interventions.
• Collaborate closely with Technicians, escalating more complex technical issues, when needed;
• Ensure all client interactions and technical updates are properly recorded in Salesforce;
• Contribute to the continuous improvement of operational procedures and client support resources.

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