Systems Engineer I (Voice Applications)

OverviewWhen you think of InComm Payments, think of Innovative Payments Technology.

We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry.

Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world.

We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.We are significantly growing our Engineering and IT teams in Brazil and are focused on finding talent for various financial technology (Fintech) engineering, database, development, and testing teams.InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding.

We value innovation, quality, passion, integrity and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

We anticipate developing future leaders for our teams in Brazil!

Benefits include health and dental insurance, meal and restaurant vouchers, fixed monthly stipend for internet and mobile expenses, InComm hardware / software, and annual bonuses!

All positions are CLT.You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.About This OpportunityInComm maintains a customized on-premise voice application system that handles approximately 2 million customer phone calls per week.

You would be an integral part of building new voice applications and IVRs that our customers use every day.

This is a learning-focused role.

We don't expect you to have experience with every technology we use, nor prior experience building voice applications.

What we do expect is a strong ability to learn quickly, solve problems, and collaborate effectively.This position is CLT and Fully Remote in Brazil.

Benefits include health and dental insurance, meal and restaurant vouchers, fixed monthly stipend for internet and mobile expenses, InComm hardware / software, and annual bonuses!

Professional English language communication skills are required.ResponsibilitiesVoice App DevelopmentWork with US-based product and business teams to understand requirements and diagram customer experiences with flow chartsCreate, test, deploy, and maintain IVRs and voice apps using Asterisk, Java, Azure Speech Services, Jenkins, and other software systems.Read API documentation and integrate the voice apps with new APIsWork with an existing SQL database to do CRUD operationsWork within the team to support testing and defect resolutionMonitoring / ReportingAssist in monitoring the production system by utilizing existing monitoring toolsCreate and run Splunk queries to identify and troubleshooting issuesWrite SQL SELECT queries to retrieve data needed for reportsSystems Admin and SupportAssist with Linux server and software patching and reboots, SSL certificate management / renewals, server health / performance monitoring and alerting, etc.You will occasionally (approximately once every 2 months) be asked to monitor our production systems overnight while InComm infrastructure or network teams perform changesYou will participate in an on-call rotation to ensure 24 / 7 support coverage.

You would be on-call approximately 1 week every 5 weeks.

Although after-hours escalations are rare, you would be expected to provide a phone number that you could be contacted on at any time of the day / night in the event of a production-impacting issueQualificationsAble to deploy, configure, maintain, integrate, and improve upon various software solutions on Linux serversProgramming / coding / software development experienceOOP Java development experience preferred but not requiredBasic SQL operations, and ability to read and understand existing stored proceduresFamiliarity with HTTP web services and API integrationWorking knowledge of regular expressionsStrong problem-solving skills (log analysis, Wireshark analysis, etc.)Ability to work collaboratively in a globally distributed teamWillingness to learn new technologies and adapt to evolving responsibilitiesProfessional level English language skills are requiredInComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.

• This position is eligible for the Employee Referral Bonus Program- Tier 2#LI-TL1#LI-Remote

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