Application Support Engineer – Salesforce & Azure (Specright / PDMS / Interius)

We are seeking an Application Support Engineer to provide end-to-end technical and functional support for two enterprise platforms — Specright / PDMS (Salesforce-based) and Interius (Azure-hosted). This role will be responsible for ensuring smooth daily operations, resolving incidents, maintaining data integrity, and supporting integration enhancements across both systems.

Key Responsibilities :

• Provide Tier 2 / 3 application support for the Specright PDMS and Interius platforms, managing incidents, service requests, and troubleshooting data and access issues.
• Maintain and improve integrations between Salesforce-based and Azure-hosted systems; collaborate with middleware teams to configure, test, and monitor API and data connections.
• Develop, modify, and troubleshoot Salesforce Data Loader scripts for bulk data imports, updates, and migrations.
• Support supplier onboarding, user administration, and role-based access configuration.
• Collaborate with business and IT teams to analyze issues, validate solutions, and optimize workflows.
• Participate in integration testing, documentation of technical specifications, and maintenance of operational playbooks.
• Liaise with vendor support teams (Salesforce, Specright) for escalated issues and platform enhancements.
• Monitor system performance, identify improvement opportunities, and contribute to continuous process and system optimization.

Required Skills & Experience :