Oracle Erp Cloud Support Specialist

Ensure seamless operations of the accounts receivable and billing modules within Oracle ERP Cloud.Key Responsibilities : Manage and operate Accounts Receivable, Customers, Invoicing and Payments, and Collections with precision.Resolve support tickets efficiently and effectively in partnership with suppliers and internal teams.Provide timely assistance to users during monthly accounting closes in LATAM, USA, and APAC regions.Conduct thorough regression testing on quarterly updates to the Oracle SaaS environment.Maintain strict compliance with SOX requirements and document processes aligned with ITIL standards.Lead support operations focusing on quality, effective communication, and continuous process improvement.Implement best practices using ServiceNow and GitLab tools.Collaborate closely with Oracle engineering teams and other delivery areas for smooth integrations.Essential Skills and Qualifications : Familiarity with functional aspects of Oracle ERP Cloud : Receivables, Customers, Collections, and Billing.Understanding of tax documentation capture and integration with Syncro or EDICOM.Awareness of Brazilian taxation principles applied to billing and accounts receivable.Experience with Oracle localizations for Brazil (LACLS) and report generation.Proficiency in BIP, PL / SQL, Web Services (SOAP and REST), FBDI, ADFDi tools.Effective communication skills in English and Portuguese languages.Results-oriented mindset with proactive attitude and collaborative work style.Minimum 3 complete cycles of experience in Oracle Cloud implementation projects.Bachelor's degree in Accounting, Finance, IT, or related field.