Technical Support

About Rx Redefined

Healthcare shouldn't be complicated, especially for patients living with chronic conditions. Rx Redefined was founded in 2018 with a mission to positively impact the lives of others by constantly challenging the status quo in healthcare.

Our revolutionary business model enhances healthcare outcomes specifically in the Durable Medical Equipment, Prosthetics, and Orthotics Supplies (DMEPOS) space. Our platform enables physicians to navigate the complexity of compliance and leverage advanced technology to streamline the logistics required to serve their patients effectively, while simultaneously reducing healthcare costs by significantly reducing fraud, waste, and abuse in an industry that desperately needs reform.

We're a fast-growing startup with a simple goal : improve access, outcomes, and patient experience. Our team thrives on solving tough problems, pushing for better solutions, and doing the work that truly makes a difference.

At Rx Redefined we value our people, transparency, dedication, and hard work through a patient-first mentality.

Join us, and help redefine healthcare for the better.

Responsibilities

Provide front line technical support to users, including assistance with system logins, password resets, and troubleshooting issues related to devices, accounts, and applications.

Ensure all user devices (laptops, phones, etc.) remain compliant with company security policies—keeping operating systems, software, and security settings up to date.

Install, configure, and maintain necessary applications on user devices based on role requirements. Grant and manage user access in accordance with established Access Control Lists (ACLs) and security protocols.

Triage incoming IT support tickets, assess urgency and scope, and route them to the appropriate internal teams or specialists for resolution.

Conduct IT onboarding sessions for new employees, guiding them through system setup and tool access.

Maintain and update support documentation and workflows using Nuclino.

Deliver in-person IT support at the local office as needed, including setting up workstations, configuring peripherals, and assisting with office-wide IT infrastructure arrangements.

Qualifications

Bachelor’s degree in Engineering, IT, or Information Systems—or equivalent work experience. Strong problem-solving skills.

Extensive experience with Windows operating systems; Unix / Linux experience is a plus.

Strong experience configuring and managing Google Workspace.

Experience managing remote devices using an MDM (Mobile Device Management) tool. Familiarity with task management tools such as Asana.

Ability to work autonomously, self-organize, and prioritize tasks using project management principles.

Comfort with egoless, transparent communication and a strong work ethic.

Excellent written and verbal English communication skills, with the ability to explain technical concepts clearly to non-technical users and collaborate effectively across teams.