Z / Os Technical Support Professional - Early Career

Your role and responsibilities

Investigate client-reported issues and technical questions using tools such as dump reading, trace analysis, and system diagnostics.

These issues may arise from product defects, incorrect usage, or misconfigured environments, and require methodical analysis to identify root causes and deliver effective solutions.

Collaborate with global teams and interface directly with clients to drive issues to resolution.

Participate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues.

Contribute to product improvement by identifying design deficiencies, reporting product defects, and recommending enhancements that improve reliability and serviceability.

Continuously develop technical expertise in your assigned specific area of the z / OS system, staying current with new product releases, tools, and procedures to support evolving client needs.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

Bachelor's degree (or equivalent experience) in Computer Science, Engineering, Mathematics, or a related field.

Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software work at a low level.

Experience with at least one programming language (e.g., C, C++, Python, or Java).

Advanced English communication skills (written and verbal).

Ability to work independently and collaboratively in high-pressure situations.

Willingness to work across time zones and participate in global team collaboration.

Preferred technical and professional experience

Experience with z / OS or other mainframe environments.

Familiarity with operating system concepts (e.g., memory management, file systems, CPU architecture).

Exposure to dump analysis, SVC debugging, or low-level system troubleshooting.

Background in tutoring, teaching assistant roles, or mentoring.

Degree or strong interest in mathematics, logic, or scientific reasoning.

Demonstrated service mindset and ability to explain complex issues clearly.

Equal Opportunity Statement

IBM is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law.

IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other relevant job details

All our positions are eligible for people with disabilities PwD or rehabilitated.

Job Title : z / OS Technical Support Professional – Early Career

Job ID :

City / Township / Village :

State / Province :

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Work arrangement : Onsite

Area of work : Infrastructure & Technology

Employment type : Regular

Contract type : Regular

Position type : Entry Level

No Travel

Company :

Shift : General (daytime)

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