It Support Specialist - Level 2 (Managed Services)

OverviewFull-time | Remote | CST Coverage.

We're a remote-first infrastructure company (about 100 employees) looking for an IT Support Specialist (Level 2) to strengthen our Managed Services team.

You'll be providing support to US-based clients across industries like healthcare, helping keep their systems secure, reliable, and efficient.ResponsibilitiesProvide technical support to end users (Windows, Microsoft 365, desktops, apps, VoIP, networking).

Handle escalations from Level 1, troubleshooting and resolving issues independently.Manage onboarding / offboarding : account setup, equipment provisioning, Active Directory management.Document tickets, resolutions, and system changes in ConnectWise (or similar).

Requirements3+ years of IT support experience, ideally at an MSPStrong Windows OS, Active Directory, and Microsoft 365 skills.Networking fundamentals (DNS, DHCP, VPN).

Fluent English, comfortable supporting US clients.Bonus : ConnectWise / Datto experience.Benefits8-hour CST shifts : Noon-8pm weekdays, plus one weekend day (8am-5pm)Days Off : One weekday off + one weekend day offDevice will be providedDetailsSeniority level : Mid-Senior levelEmployment type : ContractJob function : OtherIndustries : IT Services and IT Consulting

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