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Customer Support Agent (Brazil)

Callbellindaiatuba, estado de são paulo, br

Há 8 dias

Descrição da vaga

Job Description :

Hello! We are Callbell, a French company with global operations. We are currently looking for someone to join our Support team for the Brazilian market. This is a fully remote position. 40 hours / week. Payment in USD.

Responsibilities :

Provide remote technical support to clients, with availability to work according to Brazil business hours.
Collaborate with the internal team to improve the customer experience and develop effective solutions to recurring issues.
Maintain constant communication with the support and development teams.
Contribute to the creation and updating of knowledge base articles and user guides.

Requirements : Mandatory :

At least 2 years of prior experience in customer service, preferably in remote support or help desk.

Knowledge of the SaaS market.

Fluent in Portuguese (spoken and written), with at least intermediate proficiency in English and Spanish.

Basic knowledge of Microsoft Excel and its key functions.

Ability to explain technical concepts to users with different skill levels.

Availability to work within the Brazil time zone.

Preferred :

Dynamic profile, willing to engage in conversations and understand the needs of potential clients.

Active listening skills.

Ability to solve problems proactively and efficiently while working independently.

Benefits :

20 paid working days off per year.

Option to work from a coworking space.

100% remote work.

Competitive salary aligned with the market.

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Customer Support • indaiatuba, estado de são paulo, br

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