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Technical Delivery Manager

Upstart AecMogi das Cruzes, São Paulo, Brasil

Há 4 dias

Descrição da vaga

We are seeking a Technical Delivery Manager to lead delivery excellence and drive technical success across assigned client engagements.

This senior leadership role combines engineering management expertise with strategic delivery oversight.

The Technical Delivery Manager works in close partnership with Customer Success Managers : the TDM owns technical execution and delivery excellence, while the CSM owns the business relationship and account health.

Together, they ensure clients receive outstanding technical solutions and exceptional business outcomes.

Reporting to the Head of Delivery, the Technical Delivery Manager will oversee one or more client projects, managing the delivery pods assigned to these accounts.ResponsibilitiesLeadership & People Management :

Manage delivery pods through direct or indirect reporting structures :
Provide coaching, career development, and performance management for teammembers
Foster a culture of technical excellence and continuous improvement acrossdelivery pods
Participate in recruiting, hiring, and onboarding technical talent
Conduct regular 1 : 1s, performance reviews, and career development discussionsTechnical Leadership & Delivery :
Own technical delivery execution across assigned client projects
Set technical direction and ensure engineering standards and best practices arefollowed
Provide strategic guidance on architectural approach, technology choices, and system design
Drive adoption of modern development practices, tools, and methodologies
Ensure consistent code quality, testing standards, and technical documentation
Lead project planning including resourcing, tech stack selection, and process definition
Drive operational efficiency through automation, tooling improvements, and process optimizationClient Technical Partnership :
Partner with Customer Success Managers in a complementary delivery model :

TDM : Technical delivery execution, technical stakeholder relationships, technical decision-making

CSM : Business relationship management, business stakeholder communication, account health

Interface directly with client-side technical stakeholders (Project Managers,Technical Leads, Architects, engineering teams)

Serve as the primary technical escalation point, providing expert problem-solvingand guidance

Provide technical backing and data to support CSM business discussions

Participate in joint sessions with CSM when technical expertise is needed

Ensure delivery teams meet customer technical requirements and businessObjectivesDelivery Management :

Oversee delivery across assigned client projects, ensuring coordination and resource optimization

Balance competing priorities, manage interdependencies, and allocate resources effectively

Provide input to CSM on budget planning, including resource headcount and capacity needs

Implement metrics, reporting, and governance to ensure visibility andaccountability

Proactively identify and mitigate technical and delivery risks, escalating criticalissues when necessary

Champion agile practices and establish KPIs to measure team velocity, quality, and delivery performance

Ensure projects are delivered on-time, within scope, and meeting quality standards

Remove impediments and facilitate retrospectives for continuous learningQualifications

Required Experience :

8+ years in software engineering, with 4+ years in engineering management or delivery leadership

Proven track record managing cross-functional technical teams in client-facing consulting or agency environments

Strong technical background with understanding of modern software developmentpractices and architecture patterns

Experience guiding technical direction and making strategic technology decisions

Understanding of cloud platforms (AWS, Azure, GCP), CI / CD pipelines, and DevOpspractices

Demonstrated success in agile environments (Scrum, Kanban, SAFe)

Experience managing multiple concurrent projects and coaching engineers and technical leadsTechnical & Leadership Skills :

Bachelor's degree in Computer Science, Engineering, or related field

Engineering background with ability to understand technical tradeoffs and provide strategic guidance

Solid understanding of system design principles and architectural patterns

Proficiency with project management platforms (JIRA, Azure DevOps, etc.)

Exceptional people management skills with track record of developing and retaining talent

Outstanding communication and collaboration skills, particularly with CustomerSuccess teams

Strategic thinking with ability to balance technical vision and execution needs

Strong problem-solving abilities and sound judgment under pressurePreferred :

Experience in SaaS, digital transformation, or technology consulting

Agile certifications (CSM, SAFe, PMI-ACP), Project Management (PMP), or Cloudcertifications

Experience with remote or distributed team managementKey Success Metrics

Delivery performance : on-time, on-budget, on-scope completion rates

Team engagement, retention, and satisfaction scores

Technical quality metrics : code quality, security, performance, incident rates

Team velocity and productivity improvements

Technical escalation resolution and client technical satisfaction

Effective partnership with Customer Success as measured by joint client outcomes

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Delivery Manager • Mogi das Cruzes, São Paulo, Brasil

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