Solution Architect And Technical Lead

Job OverviewWe are seeking a versatile technical expert to bridge the gap between our product, sales, and customers.The ideal candidate will be able to adapt quickly to changing requirements, exercise initiative, and demonstrate flexibility in their approach.Key ResponsibilitiesAssist Enterprise Account Executives with technical discovery calls to understand customer pain points, business outcomes, and technical requirements.Deliver tailored product demonstrations that align with client use cases.Manage Proof-of-Concepts (POCs) to validate product fit, including test data setup, integrations, and success criteria validation.Provide technical input for RFP / RFI responses and proposals, highlighting implementation feasibility and scalability.Independently complete security questionnaires for customers and prospects.Pre-Sales ActivitiesOwn end-to-end customer onboarding : Design, scope and execute implementation plans, including integrations and complex data migrations.Lead deployment activities : environment setup, infrastructure configuration, and UAT coordination.Build customer implementation playbooks, timelines, and success metrics, ensuring projects are delivered on time and within scope.Serve as the technical escalation point during implementations, troubleshooting issues across APIs, authentication, and infrastructure.Conduct workshops and training sessions for admins, QA engineers, and developers to ensure adoption and operational excellence.Serve as the technical point of contact for escalations, offering creative solutions to complex challenges.Identify upsell or cross-sell opportunities based on customer feedback and usage.Create and deploy customized training sessions for new customers.