Job DescriptionAs a strategic partner, you will act on behalf of our organization to foster long-term relationships with clients in Latin America.
Your mission is to deliver continuous value and drive expansion of our solution.Key responsibilities include : Strategic account management : Act as the primary point of contact for key accounts, focusing on growth and long-term relationships;Stakeholder relationship building : Establish trust-based relationships across various levels of client organization, including executives and technical areas;Value and impact analysis : Lead quarterly business reviews (QBRs), measure return on investment (ROI), and identify expansion opportunities based on data and tangible results;Exploring new use cases : Map opportunities and expand the use of our solution as clients' needs evolve;Proactive risk management and contract renewal : Anticipate potential risks and ensure contract continuity with a focus on delivering value;Analytical and consultative mindset : Utilize data to generate insights, build strong business cases, and support clients' strategic decisions;Internal collaboration : Effectively navigate within the organization to ensure consistent deliveries aligned with client objectives;Governance and CRM : Record interactions, risks, and opportunities in a structured and transparent manner;Required Skills and QualificationsTo be considered for this role, you must have : Native proficiency in Spanish from Mexico, Colombia, or Chile, with deep knowledge of local business culture and market dynamics;Advanced English language skills required;Solid experience in managing strategic accounts, with a track record of working with large companies and navigating complex environments;Previous experience as an Account Manager, Customer Success Manager, or Consultant in B2B SaaS companies;Strong analytical skills and command of KPIs, success indicators, and ROI;High-level communication and ability to influence strategic stakeholders;Autonomous, strategic, and results-oriented profile, with critical thinking and a focus on value delivery;Proficiency in CRM tools (Hubspot, or similar), with organized pipeline management and governance.
Regional Development • São Paulo, Brasil