Advanced English (good communication is mandatory)
Support Application (IT Background) for initial troubleshooting, triaging and working with stakeholders to resolve the problems / incidents / service requests
Development language skills, prefer .net
Any database knowledge, prefer SQL
Understand Wintel Server, network
Proactive and learning behavior
ITIL process understanding
Know how to work on ServiceNow and Jira tool
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Application Support Analyst • jaguariúna, Brasil
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