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Customer Operations Specialist - Brazil (F / M)
Veesionribeirão pires, estado de são paulo, brHá 6 dias
Descrição da vagaExperience in a customer-facing technical support or operations role; Strong problem-solving skills; Basic technical knowledge of systems, networks, or IT environments (hardware / software familiarity); Excellent communication skills and the ability to explain technical concepts in a user-friendly way; Organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment; Team player who thrives in a collaborative, cross-functional setting; C2 Level or Native in Brazilian Portuguese ; Fluent in English . Joining this ambitious project in a hyper-growth phase will open opportunities for your future career in sales (internally and externally). Get familiar with cutting-edge, AI technologies. Receive personalized onboarding and support to enhance your sales skills. Overachieve to gain more responsibilities : we value performance not seniority. Join a company with an international work environment (2 offices, 28+ nationalities). Contractor Hiring Model (PJ); Health Insurance; Joining a company that fosters diversity, equity, and inclusion; Work with a motivating team in a very dynamic working atmosphere; Flexibility & work / life balance. A first interview with our Talent Acquisition Specialist. A second interview with our Operations Team Leader. An interview with our Operations Manager.
Context
Veesion is experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.
Are you dynamic and have a sense of service? Then you may be our future Operation Specialist for the Brazilian & American markets !
We are looking for a polyvalent person to make part of our Operations Team.
Responsabilities
- Act as the primary contact for clients during the installation process;
- Guide clients through remote installations, ensuring all systems are correctly configured and operational;
- Provide timely and efficient first-level technical support and troubleshooting to identify and resolve basic issues;
- Support clients with maintenance-related questions and minor technical interventions.
- Collaborate closely with Technicians, escalating more complex technical issues, when needed;
- Ensure all client interactions and technical updates are properly recorded in Salesforce;
- Contribute to the continuous improvement of operational procedures and client support resources.
Preferred experience
🤙 Why joining Veesion ?
Benefits
A fast and transparent recruitment process
We are committed to providing you with a quick, three-step recruitment process :
Convinced? Then don’t hesitate and apply now!
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Operation Specialist • ribeirão pires, estado de são paulo, br
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