Voice / Contact Center Designer

Why this role matters

At BT International, We serve customers in over 180 countries, helping multinational businesses transform digitally. We deliver secure, high-performance networks and IT solutions that connect people and data wherever they are.

Our strategy is to be brilliant in what we do best , making it easier for customers to work with us , and delivering scalable, repeatable solutions backed by outstanding service and market-leading security .

As a Senio r Unified Communications / Contact Center Designer , you’ll be at the heart of this journey — designing technical solutions that meet customer needs, support growth, and shape the future of digital connectivity.

What you’ll be doing

In this role, you will :

• Work on solution designs for customer projects, mainly in-life services but also new builds and transformations.
• Design and deliver technical solutions that align with governance and gold standards.
• Ensure your designs are scalable, adaptable, and cost-effective.
• Escalate risks or cost issues when needed.
• Present and explain technical designs to internal and external audiences.
• Collaborate across offices and remote teams to deliver exceptional service.

Your responsibilities

Skills & experience we’re looking for

Core skills – We should be able to work independently on the following matters :

Soft skills & mindset

Technical knowledge

What’s in it for you

If you enjoy solving complex technical challenges, designing innovative customer solutions, and want to grow your career in a global, collaborative environment, this role is for you!