Salesforce Admin / Developer - Zendesk Integration & Security Hardening

Job Title : Salesforce Admin / Developer – Zendesk Integration & Security Hardening

Location : LATAM (Need to support PST timings)

Level : Mid–Senior Salesforce Developer or higher

About the Role

CriticalRiver’s Salesforce Studio is seeking a Salesforce Admin / Developer to support a CPX / Finance Security Hardening initiative . This role will focus on rebuilding the integration logic between Salesforce and Zendesk , implementing proper role-based access controls (RBAC) , and remediating data quality issues related to Cases .

The ideal candidate is a mid- to senior-level Admin / Developer who can combine technical integration skills with strong Salesforce configuration knowledge, while ensuring security best practices and clean, reliable case data.

What You’ll Do

• Rebuild and optimize integration logic between Salesforce and Zendesk , ensuring seamless data exchange.
• Implement and maintain role-based access control (RBAC) across Salesforce objects and case records.
• Identify, analyze, and remediate data quality gaps within Salesforce Cases (duplicate records, incomplete fields, misaligned mappings).
• Configure and maintain Salesforce core features (roles, profiles, permission sets, page layouts, flows, validation rules).
• Collaborate with Finance, CPX, and GTM teams to align business processes with security and data quality requirements.
• Troubleshoot and resolve integration, access, and data-related issues.
• Ensure all implementations follow Salesforce security and governance best practices .
• Participate in Agile ceremonies to support timely delivery of workstreams.

What We’re Looking For