Training and Quality Manager...

The Manager I, Training & Quality will oversee the training and quality operations for our B2B division, focusing on enhancing performance and ensuring the delivery of top-tier service on our social media platform.

What You Will Do :

• Lead and manage a team of training and quality specialists, with at least 5 direct reports, ensuring they meet individual and team goals.
• Develop, implement, and refine training programs aimed at improving the skill levels of team members in handling B2B interactions.
• Collaborate with cross-functional teams to align training initiatives with business goals, particularly in supporting sales campaigns.
• Monitor and evaluate the quality of customer interactions, providing feedback and strategies for improvement.
• Analyze training and quality metrics to drive data-informed decisions and optimize processes.
• Serve as a liaison between the B2B team and other departments to ensure consistent quality standards.
• Stay informed on industry trends and incorporate new practices to enhance training and quality outcomes.

What You Have :