Site Reliability Engineer (Middle) ID38916

Job Description

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI / ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

WHAT YOU WILL DO

• Shift : Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-call;
• On call shifts : every 6 weeks, for one week as primary responder and next week as secondary;
• Manage alerts daily, check systems, and escalate issues as needed;
• Be part of a team that provides 24×7 on-call support for critical SaaS events;
• Be available in case of emergencies when team members are not available or need help;
• Document issues and remediation steps;
• Proactively create appropriate monitors in the EKS / K8S ecosystem;
• Deploy to EKS / K8s cluster using Terraform and Helm;
• Learn and maintain existing infrastructure running under Docker Swarm;
• Improve existing infrastructure health by implementing checks and scripts to correct known issues;
• Maintain and develop deployment code;
• Automate manual tasks;
• Implement / integrate new technologies in our Cloud Infrastructure;
• Collaborate with other teams and departments to provide the highest level of support and assistance;
• Apply a real customer focus when planning deployments / updates, having the customer in the forefront of the mind, and considering the impact on them before making changes;
• Work closely on solutions with Support, Customer Success, Migration, and Professional Services teams to provide the best in class SaaS service to our customers;
• Perform RCA and take necessary corrective actions to prevent the recurrence of issues;
• Create and assign alert-related actions to the appropriate team after the investigation;
• Handle support requests for environment-specific actions;
• Identify and provide automation requirements to improve RCA.

MUST HAVES

PERKS AND BENEFITS

Requirements

2+ years of professional experience; Experience working with Datadog; Hands-on experience as an AWS Cloud Engineer; Working knowledge of EKS / Terraform / Helm; Working Experience with Docker and Docker Swarm; Good understanding of AWS IAM roles and policies; Experience logging and monitoring AWS resources using CloudWatch logs; Experience working in a Linux environment; Proficient in Bash and / or Python scripting; A strong understanding of web technologies such as REST APIs; Working Experience with monitoring solutions, such as Grafana and Prometheus; Excellent oral and written communication skills; Customer-facing communication skills to effectively explain issues and RCAs to them; Experience in Product / Application Support for SaaS-based products; Understanding of APIs, Databases, Systems Architecture, and Design; Designing, implementing, and operating in a DevSecOps; Excellent communication skills, both written and verbal; Ability to work independently as well as within a collaborative environment; A technical aptitude with the desire to learn new and evolving technologies; Upper-Intermediate English level.