Operations Process Specialist

As a Process Analyst, you will be responsible for project planning and execution.You will communicate status and issues that may impact previously expected costs or deliveries.You will support and execute the process documentation creation, aiming to share knowledge, support analysis, and provide operational instruction.Additionally, you will handle service desk as Tier 2 or 3, to solve doubts, issues, requests, and proposals, following agreed procedures, controls, and SLAs to comply with proper quality and criticality of the service.Furthermore, you will share specific knowledge with other team members so they can act on behalf of the main responsible in case of vacation, sickness, or any other absence reason, to reduce handover impact.You will also support the business team during the performance monitoring creation related to processes and technologies already deployed to production (biz-as-usual).

Moreover, you will execute training when needed and approved, to business teams and BPIT members, aiming for the proper understanding and execution of new processes and solutions.Last but not least, you will cooperate with BPIT members during their task execution, promoting knowledge sharing, Lean and Agile methodology, ONE core values, focusing on BPM goals, and supporting issue resolution.