Customer Success Analyst

Job Title : Customer Success Analyst Location : Remote

Employment Type : Contractor

Team : Customer Success

About us :

Closir is a UK-based investor relations (IR) support services provider. For over a decade we have been entrusted by blue chip companies around the world to help them achieve their IR objectives due to our intimate knowledge of the global buy-side, our technological expertise, and our close, long-term partnership approach.

The Closir platform is an all-in-one, web-based solution which makes companies much smarter and more effective, by helping them to achieve their IR objectives intelligently and proactively.

Closir combines all elements of IR, from high-level strategy ("Who's investing in my peers?") to daily workflow ("What topics came up most in my meetings with investors this quarter?") into one intelligent, user-friendly platform which includes the most comprehensive and up-to-date database of buy-side contacts on the market; proactive outreach tools; share & peer holder tracking; customisable reports; and professional-level support.

Role Overview :

We are looking for a self-driven and customer-centric individual to join our Customer Success Team. In this role, you will be responsible for attending to our clients' needs and inquiries; get them onboarded on the Closir journey and increase their adoption of the platform in their day to dat activities.

You will be working closely with the Research and Product Development teams to ensure seamless integration of the clients profile and portfolio of data and help them get started on Closir.com

Responsibilities :

Partner with clients to understand their Investor Relations needs and drive adoption of the Closir platform.

Act as a trusted advisor, providing strategic insights and support to senior IR teams.

Deliver tailored onboarding, training, and consulting sessions.

Collaborate with product and engineering teams to champion client feedback and influence product direction.

Build long-lasting relationships that foster retention, growth, and client advocacy.

Qualifications :

Background in Investor Relations (in-house or advisory) – you understand the workflows, challenges, and priorities of IR professionals.

Experience in consulting, customer success, or client-facing roles where you've advised senior stakeholders.

Strong communication and problem-solving skills, with the ability to translate complex needs into actionable solutions.

Passion for SaaS, fintech, and improving how companies engage with investors.

Why Join Us?

Work at the intersection of SaaS, finance, and strategy with a fast-growing, global team.

Shape the future of investor relations technology.

Opportunity to take ownership and make a measurable impact with clients.

Collaborative, ambitious, and supportive culture.

If you're excited about helping Investor Relations teams thrive with cutting-edge SaaS solutions, we'd love to hear from you.

This job vacancy is open for candidates based out of Latin America.