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Support Analyst [Mid-Level]
SeguraJundiaí, São Paulo, BrasilHá 1 dia
Descrição da vagaActivities : Customer Call Handling;Answering Calls to Resellers (doubt, transfer of knowledge);Answering calls from internal areas (Commercial, Pre-sales, etc.);Customer Incident Service;Differentiated service to Prime Customers;Call Screening.Requirements : Experience in technical customer service;Experience with technology in general, especially with Infrastructure;Knowledge of networks, Linux, Virtualization (VMware, VirtualBox, Hyper-v), Information Security; Advanced English for daily use and customer support.Differential : Knowledge of PAM and IAM;Spanish language.Time : Daily 8-hour scale to be defined between 6 : 00 am and 22 : 00 pm.Benefits : Hiring Model : "CLT"Health Plan (No co-participation) - Sulamérica;Meal vouchers (R$ 1.100,00 / month) - CAJU;Home office allowance (R$100.00 / month);Wellhub;Birthday Day Off;English classes;Access to ALURA (technical and personal / professional development courses)Equipment needed to carry out the activities.Fully remote position.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Segura by 2xGet notified about new Support Analyst jobs in Brazil.Technical Support Engineer (Customer) - USAL2 Electrotechnical Support Engineer, part-time (LATAM)Technical Support Engineer (Remote, BRA)We're unlocking community knowledge in a new way.
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- As Support Analyst (mid-level), you will have the opportunity to be part of the transformation into a company in hypergrowth, besides being able to know other international cultures.Want to be part of this transformation?
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Analyst • Jundiaí, São Paulo, Brasil
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