Logistics operation manager

Responsibilities : Improve Rider Performance and Optimize Delivery Experience : Focus on rider cancellation and rejection rates, and develop strategies to improve on-time delivery and order fulfillment rates, ensuring an overall excellent delivery experience. Incentivize Quality Service : Encourage riders to improve delivery quality through positive guidance measures, such as establishing a scoring incentive system. Differentiated Assessment and Control : Develop differentiated rider evaluation plans based on various capacity types and business models to ensure service quality during fulfillment. Continuous Improvement and Violation Control : Continuously improve rider performance through training, incentives, and control systems to reduce violations. Data-Driven Problem Solving : Monitor and analyze delivery-related data to identify and resolve potential issues.Requirements : At least 5 years of experience in Logistics apps Operations is desired, and experience in food delivery companies is preferred. Strong problem-solving skills.Skilled in data analytics and experienced in data-driven decision making.Advanced English and Portuguese are preferred.Master data analysis software.