Global mobility service manager

1. Operational Execution & ComplianceProcess Management / redesign : Independently handle end-to-end mobility lifecycle processes. Develop "as-is" → "to-be" process maps under guidance to gain efficiencyGovernance Integration : Implement risk-based governance triggers into daily workflows (e.g., automated expiry alerts).Compliance Monitoring : Track regulatory changes and implement risk-mitigation protocols for home and host country visa immigration, tax, social security, compensation benefits compliance.Reporting : Prepare monthly compliance dashboards for leadership review.2. Change Management SupportStakeholder Coordination : Partner with HRBPs, Tax, legal and Payroll teams to operationalize mobility policy updates.Adoption Execution : Roll out communication plans (FAQs, training) for process changes and address employee resistance.Feedback Implementation : Gather assignee input to refine support resources (onboarding kits, digital guides).3. Digital & Data-Driven OperationsTool Utilization : Leverage mobility platform to automate process, assignee interfaces, expense tracking, and document collection.Process Analytics : Monitor assignment costs / compliance metrics to identify execution bottlenecks.Dashboard Maintenance : Update real-time reports on case statuses and SLA adherence.4. Employee Experience & SupportPrimary Contact : Resolve complex mobility inquiries independently for assignees and business travellers.Vendor Coordination : Manage immigration lawyers / relocation services in priority regions (China, Brazil, Middle East).Resource Development : Maintain self-service tools for common relocation scenarios.Bachelor’s degree in HR, Business, or related field.3-5 years in global mobility operations with hands-on lifecycle process executionFluent in English plus mandarin preferredGMS (Global Mobility Specialist) or process automation credentials preferred.Proven ability to manage operational workflows with minimal supervision, support policy rollouts, address team resistance, execute communication plans