(Tourism industry) Customer Support Consultant (remote)

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do :

• Deliver prompt and professional support to both B2B and B2C customers via calls, emails and chats, addressing inquiries and resolving issues efficiently
• Act as the primary escalation contact for complex cases, ensuring swift and effective resolution
• Collaborate closely with external partners such as hotels, booking platforms, and service providers to manage and resolve booking-related concerns or disputes
• Foster strong, empathetic relationships with customers, guiding them towards satisfactory solutions and enhancing customer loyalty
• Utilize multiple software tools and platforms to monitor case progress, communicate with customers, and document resolutions
• Securely work with customers’ sensitive information
• Work cross-functionally with internal teams to deliver comprehensive solutions
• Provide feedback to improve customer service workflows and operational processes

What you need to succeed in this role :

Benefits and Perks :

Who we are :

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills!

Visit our website : www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.