Customer Support Specialist

Resolve issues and answer queries swiftly and professionally.

• Record Management
• Maintain and update customer records and interaction logs accurately, ensuring all communications are recorded and documentation is filed correctly.
• Problem Resolution
• Address customer complaints by identifying problems, devising effective solutions, and following up to ensure resolution.
• Product Insight
• Recommend potential products or services by analyzing customer needs and feedback.
• Performance Goals
• Meet and exceed weekly, monthly, and quarterly targets aligned with the company's KPIs and SLAs.
• Customer Engagement
• Go the extra mile to engage customers, fostering a positive experience and enhancing customer satisfaction.
• Qualifications
• Experience
• Minimum of 1 year in a customer service role, in the the igaming industry (casino / sportsbooks / social gaming).
• Education
• Bachelor's degree preferred or at least 2 years of college education.
• Skills
• Strong contact handling and active listening skills; proficient with Zendesk and IT systems; excellent communication and presentation skills in English.
• Characteristics
• Customer-focused, adaptable to different personalities, able to multitask, prioritize, and manage time effectively without close supervision.
• Technical Requirements
• Self-provided laptop or PC (Intel i5 4th Gen or higher, Windows 10 or newer)
• Minimum 8 GB RAM, 1 GB HDD space
• Reliable internet connection with minimum 10 Mbps upload and download speeds, backup internet provider
• USB headset (noise-canceling), web camera
• Benefits
• Competitive salary
• Flexible, remote work environment
• Opportunities for training and development
• Potential for career growth in a rapidly expanding global company
• About Patrianna

Patrianna is a rapidly growing product development company headquartered in Gibraltar, working to revolutionize the social casino gaming industry.

We prioritize innovation, quality, and customer satisfaction, driven by a team of talented professionals from around the globe.

If you're eager to contribute to a dynamic team and grow your skills in an international setting, Patrianna offers an unparalleled opportunity for professional advancement.