Team Lead, Customer Success - Industrial

Overview

Employer Industry : Cybersecurity and Operational Technology

Why consider this job opportunity :

Salary up to $160,000

Opportunity for career advancement and growth within the organization

Work remotely with a hybrid working culture that accommodates individual preferences

Supportive and inclusive company culture that prioritizes employee well-being and work-life balance

Company-wide breaks to recharge and spend time with loved ones

Regular feedback and performance reviews to support professional development

What to Expect (Job Responsibilities)

Lead and coach a team of Customer Success Managers on relationship management and retention strategies

Drive team performance by setting and ensuring KPIs are met

Conduct regular risk assessments and manage a portfolio of Customer Success Manager accounts

Serve as an escalation point for complex customer issues and renewal negotiations

Facilitate weekly team syncs and provide consistent feedback to team members

What is Required (Qualifications)

Proven leadership experience in managing and developing a team of Customer Success Managers

Minimum of 5 years of experience as a Customer Success Manager with a focus on high-value enterprise accounts

Strong understanding of both IT and Operational Technology environments

Executive presence and ability to engage with senior leaders effectively

Willingness to travel up to 25% - 30%

How to Stand Out (Preferred Qualifications)

Proficiency in Spanish or Portuguese is a plus

Experience using data to drive team performance and enhance customer outcomes

#Cybersecurity #CustomerSuccess #RemoteWork #CareerGrowth #InclusiveCulture

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