Technical Account Manager

About the role

As a Technical Account Manager, you will play a key role in delivering strategic services and support to Riskifield's client ensuring their success and maximizing the value of our solutions

Riskifield's clients come in many shapes and sizes, span multiple software platforms and each one has its own unique story and internal flows. The Technical Account Manager will be working cross-functionally to assist our merchants in scaling up the technical aspects of our products.

Externally, you’ll be working with brand-name retailers who are looking to reduce online fraud rates, and increase their bottom line by optimizing, improving, and enhancing their current Riskified services.

Internally, you'll collaborate daily with various departments including Product, Account Management, Analytics, Data Science, and Development to ensure all relevant aspects of the product life cycle are addressed, being one of the primary points of contact of the Integrations team.

The end goal of the Technical Account Manager is to own the technical aspects of integration efforts, upsells and cross-sales to accelerate our merchants’ growth.

What You'll Be Doing

Serve as the main technical focal point for Riskified’s enterprise merchants, leading upsells, cross-sales and other efforts

Analyze clients’ requirements and business needs from technical and functional perspectives and fit solutions by having a deep understanding of our system and products’ capabilities

Build, monitor, and execute joint project plans with clients

Work closely with Account Management, Sales and Support teams as a technical subject matter expert and offer technical support for new and existing products and services

Proactively Initiate and design process improvements, tools, features, and product enhancements.

Qualifications

• Advanced English proficiency is required to effectively communicate in a professional environment
• At least 4 years of experience as a technical account manager / integrations engineer / solution engineer / technical project manager working with multiple enterprise customers’ technical and business teams
• Client-facing : excellent communication and project management skills, working with various stakeholders (PMs, and technical resources)
• Proven technical background, experience with troubleshooting client issues, reading logs, querying DBs, reviewing code, and offering solutions
• Experience working with databases and querying languages (e.g. SQL)
• Excel in critical thinking and technical troubleshooting of multi layered, complex problem statements while maintaining excellent internal and external stakeholder relationships
• Proven technical background with API integrations; should be comfortable reading logs and source code
• Prior experience working with internal interfaces such as Development, Product, Account Management, Sales teams in a global organization
• Enthusiastic problem solver with a proactive approach
• Superb English writing and communication skills
• Prior B2B SaaS / PaaS / IaaS experience
• Experience working with e-commerce and / or payments industry - advantage
• Experience with eCommerce platforms such as Shopify and Magento - an advantage

3 Key areas to focus

Technical Expertise & Troubleshooting :

Cross-Functional Collaboration & Project Management :

Client Engagement & Business Acumen :