Technical Support Supervisor

Job Description

Your influential mission. You will...

• Investigate, troubleshoot, and solve our customers’ various concerns.
• Act as local “Competence Manager” for the Tech Support function.
• Be ready to expect the unexpected and tackle critical situations.
• Manage incidents and support requests
• Communicate with our licensees and partners in English, mainly via email.
• Work in shifts (including weekends, no night shifts).

Qualifications

Components for success. You...

• Are interested in the field of IT and have knowledge and experience with IT Services Management (ITIL, Lean IT, DevOps)
• Have a strong work ethic and the willingness to take responsibility for your work.
• Enjoy working in a team environment and aren’t afraid to ask for help.
• Possess outstanding communication skills and the ability to work effectively in an English-speaking environment.
• Are ready for routine tasks, but also to adapt to different situations.
• Have management skills.

You'll get extra points for...

• Having a higher education and/or experience in a related field.

Additional Information

Thrive in a culture that values...

• A supportive and collaborative team environment.
• Opportunities for professional growth and development.
• A commitment to innovation and excellence.
• A diverse and inclusive workplace where everyone is welcome.
• Comprehensive benefits and competitive compensation.

HOW TO APPLY?

Please upload your up to date resume in English and add a brief motivation letter covering your goals and your current experience. You can write it in the comment section at the end of the application page (under "your message to the hiring manager").