Salesforce Support Analyst

Location : São PauloBase Salary : R$12,716 per monthCheck out our values-driven benefits belowJoin our innovative, global team using technology to transform the way the social sector engages with data.

We run on passion, blending diverse skill sets and experiences with a collective mission to help social impact organizations tackle challenges and achieve greater impact globally.

We're a self-motivated, creative group that encourages all staff to push their own boundaries and drive the company in exciting new directions.

As a social enterprise and certified B Corporation, we reinvest a majority of our profits in our growth and continued pursuit of our mission and vision.Position OverviewThe Salesforce Support Analyst will be part of our growing Support team at Vera Solutions.

This is a unique position where you will have the opportunity to manage a portfolio of clients and uplift their experience by providing Managed services and support around their existing data solutions and Products.

This position is a highly collaborative one where you would work both internally and externally with clients.

This will provide you with a valuable experience of understanding Vera's culture, the teams, product and most importantly our clients.Primary Responsibilities : Manage a portfolio of clients.

Be their trusted partner and lead charge for all service requests and queriesServe as the Primary Analyst on Managed Services engagementsAssist Senior Support Analysts on complex Managed Services engagementsWork on Product queries and troubleshooting requests created on the internal Product Support BoardExecute miscellaneous tasks assigned by Support ManagerCommunicate regular status updates on open client tickets maintaining standard SLADevelop deep expertise on core product features and functionality to help with issue troubleshooting and resolutionDrive communication and engagement with clientsHelp improve engagement of product features via communication campaignsCollaborate internally to project manage customer success / service projects from planning to executionMonitor and report on product quality, adoption and user feedback throughout client's lifecycleQualifications and ExperienceBachelor's degree or equivalentDemonstrate interest in social sector3+ years of professional experience in the technology or social impact space2-3 years of Salesforce Consulting or Administration experienceSalesforce Administrator CertificationPrior experience working with Lightning Web ComponentsStrong aptitude for technology and dataCuriosity and problem solving skillsExcellent written and verbal communication skills (English)Client relationship management skillsDetail-oriented; efficient with excellent multitasking and organizational skillsCollaborative spirit; consistent desire to learn, improve and growCompensation & BenefitsYou will join our team as a full-time employee (CLT).

Vera Solutions offers competitive compensation (including benefits), commensurate with experience and cost of living.Employee Incentive PlanAll employees participate in our Employee Incentive Plan.

Employees receive stock options, aligned to their job title and location, as part of their total compensation package.SabbaticalTo showcase our commitment to employee growth and well-being, Vera offers a paid sabbatical to employees who complete four consecutive years.Wellness LeaveWe do not cap sick leave.

If you're sick, we hope you get betterPaid Time Off48 days of paid leave each year, including local and company-wide holidays and a December break.Health CareVera is passionate about supporting the health of you and your family.

We cover medical insurance premiums, including family coverage, up to a maximum amount.How to ApplyFor additional information, please contact Vera Solutions is committed to fostering a diverse and inclusive environment and encourages applicants from underrepresented backgrounds to apply.What makes Vera such a great place to work?

Our ValuesIn everything we do, we're guided by our core values : Excellence, Sustainability, Teamwork, Leadership, and ImpactOur MissionAs a certified B Corporation, we meet the highest social and environmental standards in pursuit of our mission.Our Global TeamOur wonderfully diverse team spans 5 continents and speaks more than 15 different languages.Growth OpportunitiesWe are invested in and committed to making training, learning, and development one of Vera's signature strengths.Diversity & InclusionWe value our culture of diversity and inclusion in the workplace.

We bring our full selves to work and position each other to thrive.Rising Leaders ProgramWe run an annual leadership development initiative for emerging leaders at Vera.