Expert Salesforce Configuration Specialist

We are seeking a highly skilled Salesforce Support Specialist to join our team.

The ideal candidate will have at least 2 years of experience in Salesforce administration, support or configuration.Key ResponsibilitiesUser Support and Escalation : Provide Tier 1 support for Salesforce and Litify users resolving common questions and issues.Document and escalate complex cases to Tier 2 IT or Litify Support with clear background notes.Track recurring issues and suggest improvements in workflows or training.As a member of the Litigation Support Team, you will partner with operations and training teams to optimize how our client uses Salesforce (Litify) for case management and legal workflows.Required Skills and QualificationsAt least 2 years of experience in Salesforce administration, support or configuration.Excellent communication and problem-solving skills.Ability to work independently and as part of a team.Benefits : Competitive salary and benefits package.What We OfferA dynamic and supportive work environment.