Technical Account Manager I - Tech Touch (Remote, Bra)

About the RoleTechnical Account Manager I - Tech Touch (Remote, BRA) at CrowdStrikeCrowdStrike is a global cybersecurity leader protecting people, processes and technologies across industries.

We are a mission-driven company focused on innovation and customer success.

Ready to join a mission that matters?

The future of cybersecurity starts with you.What You'll DoServe as a technical contact and augment our customer support teamsParticipate in onboarding processesPerform quarterly health checks and business reviewsParticipate in TAM on-call rotation (during normal business hours) to assist with customer inquiries and case escalationsEscalate customer issues to management when appropriateLeverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide effective solutionsDevelop product expertise using knowledge content and systemsShare best practices and learn about new technologies and complimentary security applicationsManage renewal risk and collaborate with sales to remediate and ensure renewals and upsell opportunitiesIdentify renewal risk and coordinate with internal teams to remediateDrive support cases to ensure timely resolutionWhat You'll NeedBachelor's Degree or equivalent experienceExperience working with Windows operating systemsKnowledge of enterprise web technologies, security and modern infrastructuresExcellent customer service skills and ability to establish technical credibilityExcellent written and verbal communication in EnglishProven problem-solving skillsCollaborative attitude and commitment to customer successBonus PointsBachelor's Degree in related field3+ years of Customer Success / Support / Technical Account Management experience in SaaSBenefits of Working at CrowdStrikeRemote-friendly and flexible work cultureMarket-leading compensation and equity awardsWellness programs (physical and mental)Competitive vacation and holidaysPaid parental and adoption leavesProfessional development opportunities for all employeesEmployee networks and volunteer opportunitiesVibrant office culture with amenitiesGreat Place to Work CertifiedEqual OpportunityCrowdStrike is proud to be an equal opportunity employer.

We are committed to fostering a culture of belonging and empower all employees to succeed.

We do not discriminate on any characteristic protected by law.

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