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Global Mobility Service Manager

Global Mobility Service Manager

KeetaGreater São Paulo Area, Brasil
Há 19 dias
Descrição da vaga

1. Operational Execution & Compliance

  • Process Management / redesign : Independently handle end-to-end mobility lifecycle processes. Develop "as-is" → "to-be" process maps under guidance to gain efficiency
  • Governance Integration : Implement risk-based governance triggers into daily workflows (e.g., automated expiry alerts).
  • Compliance Monitoring : Track regulatory changes and implement risk-mitigation protocols for home and host country visa immigration, tax, social security, compensation benefits compliance.
  • Reporting : Prepare monthly compliance dashboards for leadership review.

2. Change Management Support

  • Stakeholder Coordination : Partner with HRBPs, Tax, legal and Payroll teams to operationalize mobility policy updates.
  • Adoption Execution : Roll out communication plans (FAQs, training) for process changes and address employee resistance.
  • Feedback Implementation : Gather assignee input to refine support resources (onboarding kits, digital guides).

    • 3. Digital & Data-Driven Operations

  • Tool Utilization : Leverage mobility platform to automate process, assignee interfaces, expense tracking, and document collection.
  • Process Analytics : Monitor assignment costs / compliance metrics to identify execution bottlenecks.
  • Dashboard Maintenance : Update real-time reports on case statuses and SLA adherence.

    • 4. Employee Experience & Support

  • Primary Contact : Resolve complex mobility inquiries independently for assignees and business travellers.
  • Vendor Coordination : Manage immigration lawyers / relocation services in priority regions (China, Brazil, Middle East).
  • Resource Development : Maintain self-service tools for common relocation scenarios.
  • Bachelor’s degree in HR, Business, or related field.
  • 3-5 years in global mobility operations with hands-on lifecycle process execution
  • Fluent in English plus mandarin preferred
  • GMS (Global Mobility Specialist) or process automation credentials preferred.
  • Proven ability to manage operational workflows with minimal supervision, support policy rollouts, address team resistance, execute communication plans
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    Service Manager • Greater São Paulo Area, Brasil