Talent.com
A vaga não está disponível no seu país.
Customer Support Specialist

Customer Support Specialist

FBScaraguatatuba, Brasil
Há 1 dia
Descrição da vaga

FBS is a global trading and investment platform focused on users.

The mission of FBS is to create the most convenient tool on the market for fast financial transactions, investing, and trading with quick adaptation to the user's preferences and pursuing interests.

Our team consists of more than 450 professionals from 15 countries. As for the company’s geographic coverage, FBS established its main regional presence in South-East Asia, Europe, South America, Africa, and Australia.

You will :

  • Provide prompt and effective assistance in chats and tickets, responding to customer inquiries based on the knowledge base and training materials.
  • Maintain KPI levels in accordance with department standards.
  • Stay informed about company policies, announcements, and updates to ensure effective communication with customers.
  • Adhere to assigned working hours and demonstrate punctuality in scheduled shifts.
  • Identify and report system errors or service disruptions to the team lead or mid / senior agents in the absence of the team lead.
  • Escalate complex customer issues to the team lead or mid / senior agents to ensure proper follow-up and resolution.

It's a match if :

  • You speak English, Spanish and Portuguese fluently.
  • You have excellent communication skills and quick and efficient problem-solving abilities.
  • Excellent customer service skills : you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.
  • You are ready to work 40 hours per week with a shift schedule (flexible hours).
  • Nice to have :

  • Work experience in customer support.
  • Experience with Jira and Confluence.
  • We offer :

  • Expertise development. Work in a team with top-notch professionals in their field. Opportunities for networking, exchange of experience, and internal and external training at the company's expense.
  • You get to affect the result. There’s no bureaucracy or the need for a large number of approvals. The processes within the team are subject to change – you can easily control their development and alignment of global operations.
  • Comfortable conditions. Remote work and friendly atmosphere. Rich corporate life.
  • Stability. Competitive official salary, advanced benefits system (medicine, additional pay on sick leave, etc.).
  • Criar um alerta de emprego para esta pesquisa

    Customer Support Specialist • caraguatatuba, Brasil

    Vagas relacionadas
    • Promovida
    Customer Support Specialist

    Customer Support Specialist

    FBScaraguatatuba, estado de são paulo, br
    FBS is to create the most convenient tool on the market for fast financial transactions, investing, and trading with quick adaptation to the user's preferences and pursuing interests.As for the com...Mostre maisÚltima atualização: 2 dias atrás
    • Promovida
    Outbound Sales Specialist (Fully Remote)

    Outbound Sales Specialist (Fully Remote)

    A Hiring Groupcaraguatatuba, estado de são paulo, br
    Hiring Group sets the highest standards in helping companies and professionals find the perfect fit.Specializing in selecting, retaining, and motivating candidates across multiple industries, Hirin...Mostre maisÚltima atualização: 5 dias atrás
    • Promovida
    IT Application Support Analyst

    IT Application Support Analyst

    HCLTechcaraguatatuba, estado de são paulo, br
    Support Application (IT Background) for initial troubleshooting, triaging and working with stakeholders to resolve the problems / incidents / service requests. Development language skills, prefer.An...Mostre maisÚltima atualização: 5 dias atrás
    • Promovida
    • Nova!
    Tasks Management Specialist - Remote

    Tasks Management Specialist - Remote

    INDI Staffing ServicesCaraguatatuba, SP, BR
    Recognized as the leading software development company in the Americas, our client offers 100% remote modality and an excellent work environment where employees can thrive, and work in multicultura...Mostre maisÚltima atualização: 18 horas atrás
    • Promovida
    Senior Player Support Specialist

    Senior Player Support Specialist

    Bring It Oncaraguatatuba, estado de são paulo, br
    Bring It On is creating the next generation of skill games.We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the g...Mostre maisÚltima atualização: 5 dias atrás
    • Promovida
    Operational Specialist

    Operational Specialist

    Metrobicaraguatatuba, estado de são paulo, br
    Metrobi is a Techstars-backed startup providing local courier services in 20 major metro areas across the U.As an operations specialist, you will monitor ongoing deliveries and assist delivery driv...Mostre maisÚltima atualização: há mais de 30 dias
    • Promovida
    Customer Service

    Customer Service

    Wiser Corpcaraguatatuba, estado de são paulo, br
    Vaga : Customer Service - (Inglês avançado ou fluente).Estamos em busca de um(a) Customer Service para atuar em um ambiente dinâmico, inovador e 100% remoto!. Você será o ponto de contato central ent...Mostre maisÚltima atualização: 1 dia atrás
    • Promovida
    Contact Center Executive - Customer Service

    Contact Center Executive - Customer Service

    HBX Groupcaraguatatuba, estado de são paulo, br
    HBX Group is the world’s leading technology partner, connecting and empowering the world of travel.We’re game-changers, disruptors, the people who bring together local and global brands in accommod...Mostre maisÚltima atualização: há mais de 30 dias
    • Promovida
    Senior IT Support Engineer

    Senior IT Support Engineer

    Raincaraguatatuba, estado de são paulo, br
    Series B to fuel our next stage of hypergrowth.We’re seeking an experienced Senior IT Support Engineer to join our growing team in a dynamic, remote-first startup environment.The ideal candidate wi...Mostre maisÚltima atualização: 16 dias atrás
    • Promovida
    Customer Support Specialist

    Customer Support Specialist

    Fbs Inc.Caraguatatuba, São Paulo, Brasil
    FBS is a global trading and investment platform focused on users.The mission of FBS is to create the most convenient tool on the market for fast financial transactions, investing, and trading with ...Mostre maisÚltima atualização: 2 dias atrás
    • Promovida
    Customer Success Representative

    Customer Success Representative

    MeetGeekcaraguatatuba, estado de são paulo, br
    MeetGeek is an AI meeting assistant that doesn't just listen, it acts.We help teams automate meeting capture, summarization, and now, with agentic AI workflows, MeetGeek becomes an active participa...Mostre maisÚltima atualização: 16 dias atrás
    • Promovida
    User Experience Specialist - Remote

    User Experience Specialist - Remote

    INDI Staffing Servicescaraguatatuba, estado de são paulo, br
    At INDI, we're passionate about empowering individuals and businesses worldwide.Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovati...Mostre maisÚltima atualização: 16 dias atrás
    • Promovida
    English Language Specialist

    English Language Specialist

    iMerit Technologycaraguatatuba, estado de são paulo, br
    Merit seeks detail-oriented and analytically minded Multimodal GenAI Evaluation Analysts to perform highly nuanced evaluations of AI system outputs across different modalities : text, image, video, ...Mostre maisÚltima atualização: 3 dias atrás
    • Promovida
    Analista de Customer Success

    Analista de Customer Success

    Lattine Groupcaraguatatuba, estado de são paulo, br
    Estamos em busca de talentos que queiram crescer junto com a transformação digital.Se você é movido por desafios, quer se desenvolver profissionalmente em um ambiente dinâmico, tem paixão por criar...Mostre maisÚltima atualização: 1 dia atrás
    • Promovida
    Language Specialist

    Language Specialist

    Innodata Inc.caraguatatuba, estado de são paulo, br
    Innodata (NASDAQ : INOD) is a leading data engineering company.With more than 2,000 customers and operations in 13 cities around the world, we are an AI technology solutions provider-of-choice for 4...Mostre maisÚltima atualização: 6 dias atrás
    • Promovida
    Salesforce Developer / Integration Specialist (Specright & Interius)

    Salesforce Developer / Integration Specialist (Specright & Interius)

    Pyramid Consulting, Inccaraguatatuba, estado de são paulo, br
    Developer / Integration Specialist.The ideal candidate will have strong expertise in Salesforce integrations, API development, and Azure environments. This role focuses primarily on.Design, develop,...Mostre maisÚltima atualização: 2 dias atrás
    • Promovida
    Application Support Engineer – Salesforce & Azure (Specright / PDMS / Interius)

    Application Support Engineer – Salesforce & Azure (Specright / PDMS / Interius)

    Pyramid Consulting, Inccaraguatatuba, estado de são paulo, br
    This role will be responsible for ensuring smooth daily operations, resolving incidents, maintaining data integrity, and supporting integration enhancements across both systems.Provide Tier 2 / 3 app...Mostre maisÚltima atualização: 2 dias atrás
    • Promovida
    Compliance Specialist

    Compliance Specialist

    Velozientcaraguatatuba, estado de são paulo, br
    We are seeking a remote, full-time SOC 2.SaaS environments and proficiency in using compliance management platforms (preferably Vanta). The ideal candidate will lead the client's SOC 2 compliance ef...Mostre maisÚltima atualização: 16 dias atrás
    • Promovida
    Revenue Operations Specialist

    Revenue Operations Specialist

    Velozientcaraguatatuba, estado de são paulo, br
    We are looking for a remote, full-time.You will be responsible for managing and improving processes that drive revenue visibility and efficiency, including Salesforce administration, pipeline analy...Mostre maisÚltima atualização: 6 dias atrás
    • Promovida
    Sales Specialist

    Sales Specialist

    Virtual Latinoscaraguatatuba, estado de são paulo, br
    Join the Virtual Latinos Community!.Virtual Latinos stands out as the first American company connecting exceptional virtual professionals from Latin America with small businesses and entrepreneurs ...Mostre maisÚltima atualização: 6 dias atrás