Head of Operations

What you are going to do :

• Directly manage LX operational teams, starting with Customer Support, with Teaching to be added later
• Design and implement efficient operational processes and structures to ensure stable performance in the region.
• Set up, monitor, and improve KPIs as well as motivational frameworks for Team Leaders and their teams to achieve regional goals.
• Oversee day-to-day operations and ensure quality through tools such as performance analytics, QA frameworks, checklists, and roadmaps.
• Manage team budgets and ensure cost efficiency.

What we expect from you

Stages of interview

Why us