In house property manager for TIDY

In-House Property Manager for TIDY Phone / Chat / Email / Video Support

Schedule : Afternoon 4 PM – 12 AM (1-hour break)

About Us

TIDY is a US technology company that makes it easy to keep properties clean and well-maintained. Our remote team is based in the US, Brazil, and the Philippines. Our innovative technology enables people to manage their properties digitally. Over 100,000 people have used the platform. If you want to be part of a growing, US-based technology company, this is your chance.

About the Role

TIDY is seeking an In-House Property Manager with hands-on experience in short-term or vacation rental property management. Because our platform serves property managers, we need someone who truly understands the day-to-day challenges our customers face, from guest turnover to troubleshooting booking platforms.

You'll be chatting with customers in English all day, helping resolve their issues and answering their questions. You have to genuinely enjoy talking with people, even when they're having a bad day.

Requirements

You MUST have been involved as a short-term / vacation property manager using platforms like Guesty, Hostaway, Stays, OwnerRez, Hospitable, Lodgify, or similar.

Fluent English (spoken and written)

A quiet, reliable workspace and a strong internet connection

Latency under 75 ms | Download >

10 Mbps | Upload >

5 Mbps

Tech-savvy and comfortable with remote communication tools

Responsibilities

Support customers via chat, email, phone, and video when needed

Use our internal tools to resolve questions and issues (training provided)

Balance speed and quality — both are important

Ensure customers feel heard, supported, and valued

We measure your success both by the number of interactions you solve and by the quality of your responses

Hiring Process

The hiring process includes 3 steps :

Step 1 — Asynchronous assessment

Step 2 — Two rounds of interviews

Step 3 — Interview with our Founder

Compensation

USD $1,000 / month salary