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Logistics Operation Manager

KeetaSão Paulo, SP, São Paulo (microrregião); São Paulo (estado), BR

Há +30 dias

Descrição da vaga

Responsibilities :

Improve Rider Performance and Optimize Delivery Experience : Focus on rider cancellation and rejection rates, and develop strategies to improve on-time delivery and order fulfillment rates, ensuring an overall excellent delivery experience.
Incentivize Quality Service : Encourage riders to improve delivery quality through positive guidance measures, such as establishing a scoring incentive system.
Differentiated Assessment and Control : Develop differentiated rider evaluation plans based on various capacity types and business models to ensure service quality during fulfillment.
Continuous Improvement and Violation Control : Continuously improve rider performance through training, incentives, and control systems to reduce violations.
Data-Driven Problem Solving : Monitor and analyze delivery-related data to identify and resolve potential issues.

Requirements :

At least 5 years of experience in Logistics apps Operations is desired, and experience in food delivery companies is preferred.

Strong problem-solving skills.

Skilled in data analytics and experienced in data-driven decision making.

Advanced English and Portuguese are preferred.

Master data analysis software.

Manager • São Paulo, SP, São Paulo (microrregião); São Paulo (estado), BR