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Especialista Genesys Cloud - Remoto
HCLTechsão josé dos campos, estado de são paulo, brHá 25 dias
Tipo de vaga
- Remota
Descrição da vaga
Requirements :
- Advanced English
- Good understanding of SIP Protocols, Genesys Framework and Architecture
- Reporting components like CCPulse / Pulse, ICON, Infomart and CXInsights
- Good troubleshooting experience in Genesys infrastructure.
- Good understanding of the following Genesys Products
- Design call-Flow Architect / Script / Data Actions / Data table
- Integration with Salesforce, Genesys API’s , PCI PAL, GenAI
- Knowledge about Genesys Cloud Components like Google CCAI chat bot, predictive engagement.
- Trunks, E1 / T1(CAS, CCS), SIP etc.,
- Gateway protocols : SIP and MGCP
- Good ITIL Knowledge – Incident, Change & Configuration Management
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Especialista • são josé dos campos, estado de são paulo, br