Business Operations Specialist Sales Ops

This role will be responsible for identifying operational gaps, driving process improvements, and ensuring efficiency across multiple sales operations workflows. The position requires strong analytical skills, cross-functional collaboration, and the ability to initiate and lead projects from scratch.

Responsibilities

Analyze, map, and improve current operational processes across different verticals.

Identify bottlenecks and propose scalable, long-term solutions.

Act as a connector between teams such as Onboarding, Contracts, Credit & Collections, Billing, and Incentives.

Align process improvements and reporting needs with global stakeholders.

Initiate and lead operational projects aimed at improving efficiency and governance.

Document SOPs and support the development of KPIs / OKRs for operational workflows.

Requirements

Previous experience in consulting, auditing, or business process improvement roles.

Strong communication and stakeholder management skills.

Solid knowledge of process mapping tools and methodologies.

Hands-on profile with analytical thinking and execution-oriented mindset.

Advanced English (fluency preferred).

Nice to Have

Experience working in fast-paced, global, or multicultural environments.

Familiarity with sales operations processes and systems (CRM, billing, incentives).

Project management skills and experience leading cross-functional initiatives.