Customer Success Manager

OverviewAt Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world.

Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life.

We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming.

Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.Longevity Opportunity Vision Enjoy the game!

The primary function of this position is to sustain and grow existing client business through individual and team research.

This role will work collaboratively with many teams to ensure the success of the client.ResponsibilitiesServe as the main point of contact for all matters relating to the client's existing portfolioManage the sustainment and growth of a client by creating positive relationshipsProvide clients with a quarterly health check to proactively review their needs, account management, and make recommendations for improvementsCross-sell and upsell new business opportunities with existing clients.

Maintain account records to reflect any changesAssists with a variety of projects as business needs dictateEnhances department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishmentsQualifications & SkillsBachelor's Degree or equivalent experience2+ years of progressive experienceAbility to successfully participate in projects involving cross-functional teamsAbility to problem solveExperience Google Suite (Docs, Sheets, Chat, Slides, etc.)Clear written and verbal communication skillsStrong customer service / interpersonal skillsGeneral Account Management and Marketing knowledgeMust be able to immediately handle a significant workload and effectively prioritize projects with a high degree of autonomyEffective time management skills and excellent attention to detailAbility to understand client needs and translate it into business offeringsAbility to overcome tough objections and win the support of key stakeholdersMust be a problem solver and team playerHave a large appetite for learning, and a results oriented mindsetInterpersonal skills to help manageAbility to work with minimal supervision while achieving a high degree of accuracy and meeting deadlinesProficiency in English and Portuguese required; Spanish proficiency preferredPreferredUnderstanding of JIRA, Basecamp, & ConfluenceExperience using a SalesforceExperience with an entrepreneurial organizationA love for video games$50,000 - $55,000 a yearBenefitsWe are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program.

This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee.

By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally.

Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play.By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities.

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