Corporate Travel Agent

Job Description: Senior Corporate Account Manager

Company Overview:

bTd Travel & Jets is a leading global concierge travel company with a presence in the US, Brazil, and Portugal and expanding to Spain and Mexico in 2025 and across Europe, Latin America, and GCC later. bTd operates under three innovative models: B2C (exclusive membership services), B2B (corporate travel management), and B2B2C (travel concierge services for business partners). Within the B2B model, we specialize in delivering cutting-edge corporate travel management solutions through our bTd Corp Tool.

This platform seamlessly blends intuitive technology with personalized services, simplifying business travel with exclusive rates on commercial flights, hotels, car services worldwide, with automated processes, and a focus on exceptional customer satisfaction. Beyond corporate travel, we also provide employees with access to bTd travel benefits and personalized concierge services for their leisure trips, enriching their overall travel experiences.

CX Travel Specialist (Early Morning Shift - From 4 AM to 13 PM Brazil time)

We are looking for a CX Travel Specialist to join our Customer Experience (CX) team. The ideal candidate is experienced with Amadeus and corporate travel management to support our global clients during night shifts.

Main Responsibilities

• Manage bookings for flights, hotels, and car rentals via Amadeus and other tools.

• Handle client requests, changes, and special services via WhatsApp and email.

• Process exchanges, refunds, EMDs, and monitor itineraries proactively.

• Support VIP and C-level travelers with high-touch, discreet service.

• Collaborate with internal teams to ensure accuracy and client satisfaction.

Requirements

• Experience in luxury or corporate travel.

• Strong experience with Amadeus GDS (Air module) - Advanced level

(An Amadeus Test will be conducted to verify level of proficiency before any job offer is sent)

• Background in TMCs, agencies, or airlines.

• Proficiency in English and Portuguese. Spanish is a plus.

• Tech-savvy, detail-oriented, and flexible for night/weekend shifts.

• Exceptional verbal and written communication skills across multiple languages.
• Intermediate knowledge in NDC platforms is required.
• Effective training and delegation skills, with a \"learning by doing\" approach.
• Ability to navigate diverse geographic markets and cultural contexts effectively.

• Knowledge of ARC (USA) and or IATA BSP accounting process is a plus

Why Join Us

• Work in a dynamic, global environment focused on service excellence.

• Engage with high-profile clients and premium travel partners.

• Be part of a collaborative, growth-oriented culture.

• Enjoy a remote-first setup with flexible work arrangements

bTd Travel Culture:

At bTd, we are passionate about travel, bridging distances, connecting worlds, and creating unique experiences for our clients. We foster a culture that embodies entrepreneurship, hands-on collaboration, and teamwork. Our flexible work environment supports work-life balance, eliminating commuting time and offering opportunities for relocation or nomadic work. We are driven by a global mindset, a passion for client success, and a strong focus on results. Our environment values risk-taking, leadership development, and learning by doing, providing multiple opportunities for personal and professional growth. We respect diversity at all levels and embrace meritocracy, rewarding high performance and ensuring no space for toxic behavior or poor performance.

bTd is committed to corporate governance, ethics, and mutual trust, building confidence through facts and evidence rather than perceptions. We promote an open, friendly, and respectful atmosphere where differences and preferences are honored. Join us and grow alongside bTd, with the opportunity to become part of the company’s evolution and stakes.

Terms of Employment:

• Employment under CLT (Brazilian Labor Laws).
• Remote work arrangement, with a 44-hour workweek
• Flexibility to travel domestically within Brazil and internationally to locations where bTd operates.
• This position is required or night shift and weekends, with flexibility.
• Excels in remote work for a global hybrid startup, combining tech-driven travel solutions with personalized services.

Compensation:

• Competitive base salary.
• Night shift extra hours
• Performance-based bonuses and monthly premiums based on achieving KPIs.
• Sales commissions for achieving and exceeding targets.
• Health and dental insurance.
• Food card.
• Birthday day off.
• Opportunity for professional growth, with the potential to be promoted to Head of Corporate Globally as bTd evolves through its funding rounds.
• Access to travel-related perks and benefits as part of the bTd team.

Important Note Before Applying:

Let’s keep it real! Apply only if you meet at least 80% of the qualifications and can prove it with your LinkedIn profile or updated resume. We’re not looking for someone who just \"gets it\" — we need a self-starter ready to deliver results from day one.

Forget gaming LinkedIn algorithms; we care about real achievements. If your experience matches the role and your profile shows your impact, we’re excited to hear from you, hire you fast, reward your contributions, and grow together.

Note: Only candidates meeting the criteria will be contacted for an interview. Let’s keep it efficient and worthwhile for everyone! 🚀

bTd Travel – Where Business Meets Innovation.