CRM executive ( mohali)

Job Description

mail : - info@naukripay.com

CRM job involves managing customer relationships by overseeing their interactions with a company, ensuring satisfaction, and driving loyalty. Key duties include analyzing customer data, developing retention strategies, managing the CRM system, collaborating with sales and marketing, and serving as a point of contact for customers. Depending on the specific role, a CRM job can be a strategic Customer Relationship Manager focused on long-term customer engagement or a technical CRM Specialist focused on system administration and data management.

Customer Relationship Manager (CRM Manager)

This role focuses on building and maintaining long-term customer relationships, often managing a team or the overall customer experience.

Responsibilities :

Developing and implementing customer retention programs and service strategies.

Identifying customer needs and tailoring products or services to them.

Collaborating with sales and marketing to improve the customer experience.

Handling customer complaints, inquiries, and feedback.

Analyzing customer data and competitor activity to inform strategies.

Key Skills :

Exceptional communication and interpersonal skills.

Strong understanding of customer needs and motivations.

Strategic planning and problem-solving abilities.

CRM Specialist / Administrator

This role is more technical, focusing on the CRM software and the data it contains.

Responsibilities :

Administering the company's CRM system, including data entry and management.

Ensuring data accuracy, integrity, and system reliability.

Analyzing customer data to generate reports and identify growth opportunities.

Providing training and support to other users of the CRM system.

Key Skills :

Technical proficiency with CRM software.

Strong data analysis and interpretation skills.

Attention to detail and organizational skills.

Requirements

meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions, conferences and meetings. reviewing sales performance. negotiating contracts and packages.