Especialista Genesys Cloud - Remoto

Requirements :

• Advanced English
• Good understanding of SIP Protocols, Genesys Framework and Architecture
• Reporting components like CCPulse / Pulse, ICON, Infomart and CXInsights
• Good troubleshooting experience in Genesys infrastructure.
• Good understanding of the following Genesys Products
• Design call-Flow Architect / Script / Data Actions / Data table
• Integration with Salesforce, Genesys API’s , PCI PAL, GenAI
• Knowledge about Genesys Cloud Components like Google CCAI chat bot, predictive engagement.
• Trunks, E1 / T1(CAS, CCS), SIP etc.,
• Gateway protocols : SIP and MGCP
• Good ITIL Knowledge – Incident, Change & Configuration Management