Senior Director, Customer Success - Namer

Employer Industry : Technology and Automation

Why consider this job opportunity

Target annual compensation of $

• k OTE + equity

Opportunity for career advancement and growth within a high-performing team

Work remotely with flexibility

Supportive and collaborative work environment focused on professional development

Chance to lead and influence customer success strategies for a diverse range of clients

What to Expect (Job Responsibilities)

Lead and develop a regional team of Customer Success Managers and Customer Success Engineers

Define and execute the North America customer success strategy aligned with global objectives

Drive customer outcomes such as retention, upsell, cross-sell, and advocacy

Design scalable processes and frameworks to support an expanding customer base

Collaborate cross-functional teams to enhance customer experience and drive growth

What is Required (Qualifications)

15+ years of experience in customer success, account management, or related functions, with at least 8+ years in senior leadership roles

Proven experience scaling customer success functions in high-growth environments

Track record of leading distributed, cross-functional teams to meet retention and growth targets

Deep understanding of SaaS business models and customer lifecycle management

Bachelor's degree or equivalent experience required

How to Stand Out (Preferred Qualifications)

Exceptional executive presence, influencing, and negotiation skills

Strong data-driven decision-making and analytical capabilities

Demonstrated success in change management and leading teams through transformation

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