Business Success Advocate

Joom Pulse is an analytics and recommendation platform for marketplace sellers.

It helps you review the most profitable products, know the estimated profit of buying directly from suppliers, discover categories with growth potential, and explore ways to expand your business.The platform makes e-commerce data easy to understand and efficient for all sellers.

Joom Pulse is a key business of Joom Group, an international group of e-commerce companies founded in

• in Latvia.

The group includes other businesses such as Joom Marketplace, Onfy, and JoomPro.We are looking for a proactive Customer Success Specialist to foster strong client relationships, enhance user satisfaction, and support seamless product adoption and retention.ResponsibilitiesDevelop and maintain strong client relationships, ensuring alignment with customer needsProvide fast answers to clients' questions and support for their problemsKeep customers informed on new features and best practices to enhance usageMonitor customer engagement and satisfaction to identify upsell and renewal opportunitiesLead renewal processes and identify growth opportunities within customer accountsEnsure high retention rate by providing excellent customer success service & supportRequirements1+ years of experience in customer success managementFluency in PortugueseAdvanced communication skills with ability to handle difficult client conversations, build client trust and understand client perspectivesAbility to collect, structure, and filter clients' feedback, and transfer this to stakeholdersHands-on experience with customer retention and nurturing relationships with small and medium businessesStrong analytical skills and data-driven approachPractical use experience of AI tools and quick software learning abilityExperience working based on KPIs (SLA, CSAT, Retention, Churn, Refunds)PreferredGood English proficiencyExperience working in similar Brazilian e-commerce and / or analytical tools' companiesWe offerCompensation package : base salary and bonusesPJ employment with possibility to move to CLT employment later100% paid sick leaveCollaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions