Application Services Manager

POSITION : APPLICATION SERVICE MANAGER

LOCATION : CAMPINAS, SAO PAULO, BRAZIL.

WORKING MODEL : HYBRID (YOU WILL HAVE TO BE THERE AT CLIENT LOCATION FOR

2 DAYS IN A WEEK)

Purpose of the Role :

The Application Service Manager ensures end-to-end stability, performance, and governance of

applications within the Global Applications Management ecosystem.

This role combines technical oversight, vendor management, and financial control, ensuring

applications deliver continuous value, meet SLAs, and operate efficiently across multiple business

zones.

The Service Manager acts as the main point of accountability for operational excellence, cost

optimization, and service continuity of assigned applications.

Additionally, the ASM must engage with Function Tower teams from the early stages of any initiative

to ensure that applications are fully compliant with company standards, security guidelines, and

operational frameworks before go-live.

Key Responsibilities :

1. Application Portfolio Ownership

• Manage the full lifecycle of enterprise applications — deployment, monitoring, incident

response, maintenance, and decommissioning.

standards, and regulatory compliance requirements. Partner with Security and Compliance

teams to proactively mitigate risks and maintain audit readiness.

2. Service Delivery & Governance

incidents and service requests.

tracking.

readiness and compliance in every deployment.

reliability, monitoring, and continuous improvement across environments.

leveraging dashboards, alerts, and trend analysis to proactively identify issues and

performance bottlenecks.

3. Vendor & Contract Management

pricing structures.

4. Financial & OPEX Management

forecast.

automation).

financial targets.

5. Change & Release Management

stakeholders.

6. Stakeholder Engagement & Communication

and address operational pain points.

considerations are embedded early.

Qualifications, Experience & Skills :

Education

Experience

Skills & Competencies

Technical Knowledge

Platform, Dataverse).

Grafana, etc)