Field Support Analyst

Come to one of the biggest IT Services companies in the world!! Here you can transform your career!

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Support Engineer who wants to learn and transform his career.

In this role you will : (responsibilities) :

The follow-up and support of the Desktop / Laptop and Mobile Devices

Stock and asset management.

Providing 2nd line IT support for all our internal departments.

Provide guidance, assistance and follow-up on client questions, problems or troubleshooting (hardware and software)

Installing and configuring PC’s and peripherals on request

Maintaining and improving the customer service and availability

Developing and maintaining documentation for all ICT support related subjects and producing reports as and when required

Providing onsite support during events

Providing trainings / demo’s when needed

Mandatory Skills

Experience in pc and / or mobile telephony support

Should have Basic knowledge on Network and Server Administration

Hands on Experience on mounting and unmounting the devices

Should have good knowledge of Windows OS (Windows 10) & MS Office

Should have good knowledge of hardware (HP, DELL, Lenovo)

Excellent customer service, interpersonal, communication and team collaboration skills

Good knowledge of Portuguese (written and oral)

What can you expect from us?

• Professional development and constant evolution of your skills, always in line with your interests.
• Opportunities to work outside Brazil
• A collaborative, diverse and innovative environment that encourages teamwork.

What do we offer?

TCS Benefits – Brazil :

Health insurance

Dental Plan

Life insurance

Transportation vouchers

Meal / Food Voucher

Childcare assistance

TotalPass

TCS Cares – free 0800 that provides psychological assistance (24 hrs / day), legal, social and financial assistance to associates

Partnership with SESC

Reimbursement of Certifications

Free TCS Learning Portal – Online courses and live training

International experience opportunity

Discount Partnership with Universities and Language Schools

Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire

TCS Gems – Recognition for performance

Xcelerate – Free Mentoring Career Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!

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