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Customer Success Manager
First Point Groupsão paulo, estado de são paulo, brHá 1 dia
Descrição da vagaRun 3-5 client projects from kick-off to live : gather needs, set timeline, keep everyone on track, make sure the bots start talking on schedule. Be the day-to-day contact for clients—answer questions, share weekly numbers, fix hiccups before they escalate. Watch the dashboards (call success, customer satisfaction, cost savings) and flag anything that needs a quick tweak. Spot chances to add more lines of business or renew / expand the contract and loop in sales. Write short reports and share lessons so the next launch is smoother. 3+ years managing client projects or accounts inside Brazilian collections, recoveries or payment operations (BPO, bank, fintech etc.). Comfortable with Excel, slides and basic metrics; you don’t need to code. Good talker and listener. Familiar with chatbots or voice automation is a plus, not a must Portuguese+English for working language.
About my client
- Fast-growing AI scale-up that helps banks and collection agencies in LATAM replace or boost phone agents with Portuguese-speaking voice & chat bots. Friendly, multicultural team; São Paulo hub + regional travel.
Responsibilities
Requirements
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Customer Manager • são paulo, estado de são paulo, br